Refund policy
Our slow fashion outfits are handcrafted, as well as the preservation of old textile production methods. To avoid the risk of additional waste, we use a zero-waste design and production process and produce in small quantities.
Returns (excluding final sale goods) are eligible for a size exchange or store credit in the form of a Nusheena Gift Card due to their limited and unique character.
To Lodge a return please visit the Contact Page
-Returns must be initiated within 30 days from the date of shipment. Regrettably, returns cannot be accommodated beyond this specified period.
-Returns will be processed in the form of store credit, issued as a Nusheena Gift Card.
-Exchanges are limited to the same item for a different size only.
-Final sale items are non-returnable, non-refundable, and ineligible for exchanges.
-Items must be returned in their original condition, with tags attached, and must be unworn and unwashed.
Shipping costs, custom duties, and taxes are non-refundable.
-For domestic orders within Australia, a prepaid postage return label will be provided, and a $10 postage fee will be deducted from your Gift Card amount.
-International orders must arrange return postage at their own expense using their preferred shipping provider. We recommend utilizing a trackable shipping service.
-Once an order has been placed, no changes can be made, including cancellations or swaps of sizes or items within the order.
-We strive to process returns promptly. However, as we operate with a small team, please allow up to 5 business days for your return to be processed upon receiving the item. Please note that there may be processing delays for Sale/Discount/Promotion items.
-Price adjustments for promotions and discounts are not available. Promotions and discounts cannot be applied retroactively to orders placed before or after the promotion period.
-Please note Nusheena provides full responsibility for incorrectly supplied items. Should there be such an issue with your order please email our customer service team via nusheenacollections@gmail.com ~ Need additional help? Please email nusheenacollections@gmail.com and we will happily offer you assistance.
LOST OR MISSING RETURNS
Lost or missing returns are not the responsibility of Nusheena. We strongly advise to use a trackable return shipping service to ensure your return is delivered to our warehouse safely.