Shipping policy

SHIPPING METHODS AND CHARGES

Our online business hours are Monday-Friday, 9 am-5 pm. All orders are dispatched from our warehouse located in South East Victoria, Australia. For all shipping inquiries, please feel free to email nusheenacollections@gmail.com.

We endeavor to process orders within 1-3 business days. Please note that during sales periods, there may be a slight delay in processing your order.

DOMESTIC (WITHIN AUSTRALIA)

Regular (Australia Post)

$12 flat rate - Delivery estimate, 3-7 business days from dispatch.
Express (Australia Post)

$15 flat rate - Delivery estimate, 1-5 business days from dispatch.
Courier Express

$30 flat rate - Shipped as priority. Delivery estimate, 1 business day from dispatch.
Calculate the estimated delivery time from postcode 3142 here.

INTERNATIONAL

Express (DHL or Australia Post)

Shipping rate calculated at checkout. Delivery estimate, 2-5 business days from dispatch.
Standard (DHL or Australia Post)

Shipping rate calculated at checkout. Delivery estimate, 5-10 business days from dispatch.
Some countries can only be shipped to via Australia Post. We use DHL as a priority service and use Australia Post when DHL isn't available.

*All orders offer tracking, and this will be advised once the package is dispatched from our warehouse. For more information about your upcoming delivery, please visit:

The Australia Post tracking page here.
The DHL tracking page here.

 

TAXES AND DUTIES

Any taxes and duties payable in countries outside of Australia will be added to your order total and paid at checkout.

SHIPPING DELAYS

Please note that your order may be subject to delays outside of Nusheena's control. Shipping delays can result from customs clearances, holiday periods, or the remote nature of your delivery location. For time-sensitive orders, we recommend opting for express delivery where possible. Nusheena is not responsible for shipping delays on orders and cannot guarantee exact delivery dates or timeframes.

LOST PARCELS

Nusheena offers tracking for all orders; but does not accept responsibility for goods lost in transit or goods that have been delivered with valid proof of delivery. If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with Australia Post/DHL.